General conditions

These Terms and Conditions apply to all purchases made on the Olivia Edinburgh website. By placing an order on our website, you accept the conditions set out below. For any questions, you can contact us at: oliviaedinburgh28@gmail.com

1. Applicability

By completing a purchase on our website, you confirm that you have read, understood and accepted these Terms and Conditions. These conditions apply to all orders placed through our online store.

2. Product Information

We are committed to displaying product descriptions, images and details as accurately as possible. However, slight variations in colour, size or appearance may occur due to photo lighting, screen settings or supplier updates.

Olivia Edinburgh cannot be held responsible for any typographical or display errors on the website.

3. Orders and Payments

Orders are processed once full payment has been received. Available payment methods depend on your country or region and may include major credit cards and other secure payment systems. Unless otherwise stated, all prices are expressed in British pounds (£). We reserve the right to cancel or refuse any order if payment verification fails or in cases of suspected fraudulent activity.

4. Processing and Shipping

Processing time: 1 to 3 business days. Estimated delivery: 8 to 12 business days. All products are shipped directly from our logistics partners, including centres located in Asia and other regions. Delivery times are indicative and may vary due to customs clearance or local postal service delays.

Olivia Edinburgh cannot be held responsible for delays caused by couriers or customs authorities.

5. Returns and Cancellations

All returns and cancellations are handled in accordance with our Return Policy. We invite you to review it before submitting a return request.

6. Liability

We are not responsible for lost or stolen packages once the courier confirms delivery to the address provided by the customer. The customer is responsible for ensuring that shipping information is correct at the time of purchase. Any request to change the address must be sent within 24 hours of order confirmation.

Olivia Edinburgh cannot be held responsible for indirect damages, consequential losses or delays beyond our control.

7. Intellectual Property

All content on this website, including texts, images, logos and product photographs, is the exclusive property of Olivia Edinburgh.

Any copying, redistribution or commercial use of any content without prior written authorisation is strictly prohibited.

8. Complaints

We are committed to providing excellent customer service. If you experience a problem with your order, please contact us in writing at: oliviaedinburgh28@gmail.com. Our support team will respond within 24 hours.

9. Applicable Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom.

10. Contact

Olivia Edinburgh

Email: oliviaedinburgh28@gmail.com