Terms of Service
Terms of Service
Welcome to Olivia Edinburgh. Please read the following Terms of Service carefully before using our website. By accessing or using our services, you agree to the terms described below.
1. General Information
1.1 The use of this website and any purchase made through it are subject to the following Terms of Service, as well as our Privacy Policy.
1.2 This website is operated by Olivia Edinburgh. The term "we" refers to Olivia Edinburgh and the term "you" refers to the user or customer.
2. Data Protection
2.1 Data Controller The data controller for this website is Olivia Edinburgh. We take the protection of your personal data very seriously and process it in accordance with the General Data Protection Regulation (GDPR).
2.2 Secure Data Transmission This website uses SSL/TLS encryption to protect your personal data. You can recognise a secure connection by the "https://" prefix in the address bar and the padlock icon.
2.3 Data Collected During Website Visits When you visit our website without registering or sending us information, we only collect the technical data necessary to correctly display the website:
● Page visited
● Date and time of access
● Amount of data transferred
● Referrer page
● Browser and operating system
● IP address (possibly anonymised)
The processing of this data is based on our legitimate interest in the operation and security of the website (Art. 6.1.f GDPR).
2.4 Use of Cookies We use cookies to improve the user experience and enable functions such as saving products in the basket. Some cookies are deleted at the end of the session, others are retained for future visits. You can manage your cookie preferences from your browser settings.
2.5 Contact Form and Communications If you contact us via the form or by email at oliviaedinburgh28@gmail.com, we collect the data you provide in order to handle your enquiry. This data is processed based on legitimate interest (Art. 6.1.f) or for the performance of a contract (Art. 6.1.b GDPR).
2.6 Customer Account and Orders The data you provide when creating an account or placing an order will be processed exclusively for that purpose. You may request the deletion of your account at any time by contacting us at oliviaedinburgh28@gmail.com.
2.7 Newsletter If you subscribe to our newsletter, we will use your email address to send you promotions and product information. You can unsubscribe at any time using the link at the bottom of each email or by writing to us at oliviaedinburgh28@gmail.com.
2.8 Marketing to Existing Customers If you have already provided us with your email address during a purchase, we may send you communications about similar products without the need for explicit consent, based on our legitimate interest (Art. 6.1.f GDPR). You may object at any time.
3. Prices and Payments
3.1 All prices shown in our shop include applicable taxes (unless otherwise stated) and are expressed in British pounds (£).
3.2 Payment can be made via the methods available at checkout, such as credit card, PayPal or other methods offered by our payment gateway.
3.3 We reserve the right to change prices at any time. However, the price invoiced will be the one in effect at the time of purchase.
4. Shipping and Delivery
4.1 Orders are processed within 1-3 business days. Estimated delivery times may vary depending on the customer's location, but generally range between 7 and 14 business days.
4.2 Olivia Edinburgh is not responsible for delays caused by external factors such as customs, strikes or events beyond our control.
4.3 The customer is responsible for providing a correct and complete shipping address. We are not responsible for failed deliveries due to incorrect data.
5. Right of Withdrawal and Returns
5.1 The customer has the right to withdraw from the contract within 30 days of receiving the product, without the need for justification.
5.2 To exercise the right of return, the customer must contact us in advance by email at: oliviaedinburgh28@gmail.com, stating:
● Order number
● Reason for return
● Full name
● Address
● Photos of the product (in case of defect)
5.3 Important: Returns are not free. Return shipping costs are the customer's responsibility. Returns must be sent to our central warehouse in Asia (the address will be provided by email).
5.4 The product must be returned unused, with all its accessories, clean and in its original packaging.
5.5 Once the product has been received and verified, we will process the refund within a maximum of 7 business days.
5.6 We reserve the right to refuse returns of used, damaged or unjustified products.
6. Legal Guarantee
6.1 All our products are covered by the legal guarantee of conformity established by applicable legislation.
6.2 In the event of a defective product, the customer is entitled to repair, replacement or, in some cases, a refund, provided that the defect was not caused by improper use.
7. Limitation of Liability
7.1 Olivia Edinburgh shall not be liable for indirect, incidental or consequential damages arising from the use of the product or the website.
7.2 We reserve the right to modify the content of the website at any time without prior notice.
8. Applicable Law and Jurisdiction
8.1 These Terms of Service are governed by the laws of the United Kingdom.
8.2 Any dispute relating to the use of this website or purchases made through it shall be resolved by the competent courts of the consumer's domicile.
9. Contact
If you have questions about these terms, you can contact us at: 📧 oliviaedinburgh28@gmail.com
10. Amendment of Terms
10.1 Olivia Edinburgh reserves the right to amend these Terms of Service at any time and without prior notice.
10.2 Amendments shall take effect from their publication on the website. Users are advised to consult this section periodically to stay informed of any changes.
11. Force Majeure
11.1 We shall not be liable for any failure or delay in the performance of any of our obligations where such failure or delay results from events beyond our reasonable control (force majeure), including but not limited to:
● Natural disasters
● War, terrorism, strikes or labour disputes
● Interruptions in public services or transport networks
● Epidemics, pandemics or government restrictions
12. Validity of Clauses
12.1 If any provision of these Terms of Service is declared invalid, illegal or unenforceable, such provision shall be eliminated or limited to the minimum extent necessary, without prejudice to the validity and enforceability of the remaining provisions.
13. Acceptance of Terms
13.1 By making a purchase on Olivia Edinburgh, the customer fully accepts these Terms of Service.
13.2 If you do not agree with any of these terms, please do not use our services or place orders in our shop.